EKKO EK18RR Stand-Up NA Reach Truck 4000 lb Cap., 275"Lift Ht.

We offer standard 1-5 business day shipping (following dispatch) via LTL Freight, FedEx, UPS, DHL, or USPS. Orders typically process in 1-2 business days (starting the following business day). Shipping rates are usually calculated at checkout; however, we reserve the right to provide custom shipping quotes for oversized or specialized equipment.

60-DAY NO-HASSLE REFUNDS AND RETURNS

If there’s an issue with your product, we make refunds and returns quick and easy.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused or unused, with tags, and in its original packaging. To contact us, email info@vovlift.com

More information on shipping and returns can be found here.

EKKO 3-Year Limited Warranty. EKKO covers the frame, forks and mast for three (3) years. Electrical and drive components — including the transmission, weldments, traction motor, steering (SBW) motor and decoders, wheel controller and charger — are covered for one (1) year. Where equipped, lithium battery packs carry a five (5) year warranty against defects. Warranty excludes normal wear and tear, abuse, improper storage and labor.

How long will it take for my order to ship? When will I receive it?
Most orders are processed within 1-2 business days, starting the business day following the date the order was placed. Once dispatched, standard shipping typically takes an additional 1-5 business days (starting the business day after shipment).

In total, you can generally expect your order to arrive within 2-7 business days. Please note that larger equipment, oversized items, or specialized products may require additional handling and transit time.

Read more about our Shipping Policy.

Which payment methods do you accept?
We are committed to ensuring a safe shopping experience on our Website. We place the highest value on your privacy and security.

We accept all major credit cards and payments made via Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Meta Pay, and PayPal.

What is your return policy?
Vovlift accepts returns within 60 days from the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.

Please read our Return Policy.

What if my product is damaged?
If you receive a damaged or defective item, please contact us immediately at info@vovlift.com with details and photos of the issue. We will work to resolve the problem promptly.

How do I place an order?
To place an order online, simply click “Add To Cart” on your preferred product and proceed to checkout. Enter your shipping and billing information and complete checkout. 

How do I know when my order will ship?
Once you place your order, you will receive a confirmation email confirmation credit card authorization and shipping/billing information.

We will immediately process your order and you will receive an email confirming your order has shipped with a tracking number once it leaves the warehouse. 

If an item goes out of stock, you will be notified via email or phone within one business day. We take great measures to ensure all products listed on our website are in stock, but often times items can quickly sell out due to high demand.

Will you send an order confirmation via e-mail?
An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation.

Can I change my order?
Yes, you can change your order at no cost by simply emailing us at info@vovlift.com.