60-Day Return Policy:

Vovlift accepts returns within 60 days from the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.

How to Initiate a Return:

• Contact Us: Before returning any items, please contact our return team at info@vovlift.com to initiate the return process.
• Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on returning the product.
• Package the Item: Pack the item securely in its original packaging, including any accessories you have provided.
• Include RA Number: Write the provided RA number outside the package.
• Address for returns: Please confirm warehouse address before return
• Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return is received.

Refund Process:

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. There will be a processing time of 5-15 business days for refunds.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 15 business days.

Non-Refundable Items:

Certain items are non-refundable, including:

• Opened or used products

Damaged or defective items:

Customers are required to notify Vovlift immediately upon discovering any freight damage. All instances of damage must be clearly noted on the Proof of Delivery (POD) at the time the item is received. Additionally, customers must submit clear photographic and/or video documentation of the damage or defect, including images of the packaging, especially if it shows visible signs of damage.
Failure to follow these procedures will result in the denial of returns, exchanges, or any requests for parts replacement or repair.

Minor Damage
In cases of minor damage or partial defects in the received order, the store will provide repair or replacement of the damaged part.

Order Cancellation

If you change your mind after 24h or after the order has been processed, you will have to pay for the shipping back, and then there will be a 30% refund fee.

Free cancellation is only possible if the order is not yet processed.

Restocking Fee

A 30% restocking fee applies to all returned items that pass inspection and meet our return conditions. This fee covers inspection, refurbishing, and restocking costs. Additionally, you will be charged the original shipping costs for the return.

Contact Information:

Phone: +1 (833) 436-3857

Email: info@vovlift.com

Support: Monday through Friday (9 AM to 5 PM) EST

Address: 136 E 2nd Street, Suite 1002 ,Casper, Wyoming 82601, United States