FREE SHIPPING ON SELECTED BRANDS & NO SALES TAX
FREE SHIPPING & NO SALES TAX
Take $100 Off Orders Over $2000! | CODE
$100 OFF CODE
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Mail:info@vovlift.com
Phone: +1 (307) 441-5529
Mail:info@vovlift.com
Mon to Fri (10 AM to 6 PM) ET
1. General Shipping Overview By placing an order with our store, you agree to the terms and conditions outlined in this Shipping Policy. We strive to provide professional logistics; however, all dates provided are estimates.
2. Shipping Costs & Custom Quotes
Standard Shipping: Rates for most items are calculated at checkout.
Specialized Shipping Quotes: For oversized or heavy equipment, shipping costs may not be automatically calculated. We reserve the right to provide a formal shipping quote either before or after the purchase is completed. * If a quote is provided post-purchase, you will be contacted via email. You may accept the quote or cancel the order for a full refund before the item is dispatched.
3. Processing (Handling) & Delivery Times
Handling Time: Most orders require 1-2 business days for processing and packaging, starting the business day following the date the order was placed.
Standard Delivery (Transit) Time: Once dispatched, standard delivery typically takes 1-5 business days, starting the business day following the date of shipment.
Large & Specialized Items: Please note that oversized equipment or custom-crated products may have significantly longer transit times. We are not liable for delays caused by carrier schedules or manufacturing lead times.
4. Transfer of Title and Risk of Loss (FOB Shipping Point) All orders are made pursuant to a shipment contract. This means that the title to the goods and the risk of loss or damage pass to you (the customer) at the moment we deliver the package to the carrier. Our responsibility ends once the carrier takes possession of the items. Any claims for loss or damage during transit must be filed by the customer directly with the carrier.
5. MANDATORY: Customer Responsibility for Unloading IMPORTANT: Unless explicitly stated otherwise in writing, all freight deliveries are "Tailgate Deliveries."
Unloading: The carrier is only responsible for bringing the package to your shipping address. The customer is solely responsible for unloading the equipment from the back of the truck.
Required Equipment: You must have the necessary means (e.g., forklift, loading dock, or manpower) to safely remove the product from the trailer. Drivers are not required to assist.
Additional Fees: If a delivery fails because you lack the equipment to unload, you will be billed for all redelivery fees, storage fees, and carrier waiting charges.
6. Mandatory Inspection & Damage Claims You must inspect all items immediately upon arrival while the driver is still present.
Visible Damage: If you notice any damage, you must write "DAMAGED" on the Bill of Lading (delivery receipt) before signing.
Concealed Damage: Any damage found after unpacking must be reported within 24 hours.
Liability: Signing a "clean" receipt without noting damage confirms the item was received in good condition, releasing us and the carrier from further liability.
7. Shipping Address & Site Access The customer is responsible for providing an address accessible by a 53’ freight trailer. Costs due to address errors, rerouting, or "limited access" areas are the customer's responsibility.
8. Refused Shipments If a shipment is refused for reasons other than documented shipping damage, the customer is responsible for original shipping costs, return freight, and a 30% restocking fee.
Order Tracking: Keep an eye on your order's progress! We provide tracking information so you can follow your parcel every step of the way until it reaches you.
Customer Support: We aim to bring a smile to your face with every order. Our customer support team is here to help if you have any questions or concerns. We're committed to making your experience enjoyable and satisfying.
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